Payment and refund policy

Payment Methods

At Ujjwal Mart, we offer a variety of convenient payment options to make your shopping experience smooth and hasslefree:

Credit/Debit Cards

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

Digital Wallets

Payments can be made via popular digital wallets such as PayPal, Google Pay, Apple Pay, and others.

Bank Transfers

Customers can opt for direct bank transfers. Please note that orders will be processed once the payment is confirmed.

Cash on Delivery (COD)

Available for select locations. Please ensure the exact amount is available at the time of delivery.

Payment Security

Your security is our priority. All transactions on our platform are encrypted and securely processed. We do not store your credit card details on our servers. For any suspicious activity or unauthorized transactions, please contact us immediately.

Refund Policy

At Ujjwal Mart, customer satisfaction is paramount. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Refunds

Items must be returned within 30 days of the purchase date. – Items must be in their original condition (unworn, unused, and undamaged) and in the original packaging. – Certain products, such as perishable goods, personal care items, and custom orders, are non-refundable.

Refund Process
Online Purchases

For items purchased online, please initiate the return process through your account on our website or by contacting our customer service team. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

In-Store Purchases

For items purchased in-store, refunds must be processed at the store where the purchase was made. Please bring the receipt and the item(s) for a smoother process.

Refund Timeline

Once approved, refunds will be processed within 7-10 business days. The refund will be credited back to the original payment method used during the purchase.

Partial Refunds

– In some cases, only partial refunds are granted (if applicable), such as when an item is not in its original condition, is damaged, or is missing parts not due to our error.

Non-Refundable Items

– Gift cards, sale items, Perfumes, hair & Masaj oil and certain promotional items may not be eligible for a return and refund.

Exchange Policy
Product Exchanges

If you received a defective or damaged item, or if you need a different size, you may request an exchange. Exchanges are subject to stock availability. Contact our customer service or visit our store to initiate the exchange process.

Cancellations
Order Cancellations

Orders can be canceled within 24 hours of purchase for a full refund. After this period, the order may be in the processing stage, and cancellation might not be possible.

Automatic Cancellations

If payment is not received or confirmed within a specified timeframe, Ujjwal Mart reserves the right to cancel the order.

Contact Information

For any questions regarding your payments, refunds, or exchanges, please contact our customer service team: Email :- contact@ujjwalmart.coml

Note: Ujjwal Mart reserves the right to amend this policy at any time. The latest version of the policy will always be available on our website.